Software Engineer

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

PRIMARY RESPONSIBILITIES INCLUDE:

Goal Ownership: Take responsibility for individual and department goals as agreed upon with the Software Manager.

Troubleshooting: Perform issue troubleshooting and resolution by following established troubleshooting guidelines or seeking mentorship from Senior Software Engineers.

System Expertise & Incident Management: Demonstrate a good understanding of Warehouse Execution Systems (WES) / Warehouse Control Systems (WCS) to ensure timely resolution of minor incident tickets (P3/P4) while documenting resolution steps and conducting Root Cause Analysis (RCA). Additionally, handle P2 incident tickets with support from others as needed.

Stakeholder Communication & Accountability: Maintain availability, accountability, and clear communication with customers and key stakeholders when clarifying, investigating, and resolving escalated incident tickets.

Flexible Shift Work: Adhere to a flexible shift schedule, working five days per week (40 hours total), with two days off—one on the weekend and one on a weekday. This ensures adequate resource availability, including during holidays and weekends, while maintaining software support coverage from 7 PM to 7 AM EST.

REQUIRED QUALIFICATIONS:

Education: Bachelor’s degree in computer science or a related field.

Technical Expertise: At least 3 years of experience in Java, enterprise application development, and concurrent programming.

Language Proficiency: Proficiency in English.

Troubleshooting & Development: Experience in technical troubleshooting and software development.

Technology Stack: Experience with Linux, Docker, Oracle, PostgreSQL, and Microservices.

Communication & Collaboration: Oral and written communication skills, with the ability to articulate technical concepts to project members and stakeholders; must be a team player who collaborates well with both technical and non-technical resources.

Soft Skills: Interpersonal, organizational, time management, and problem-solving skills.

Maintenance Experience (Plus): Prior experience working on maintenance projects or customer support is a plus.

R7759