Helpdesk Specialist

CORT Furniture Rental is looking for a full-time Senior Helpdesk Specialist to provide support on the helpdesk team for PC, printer, and network issues.

This person will provide phone technical support while exhibiting excellent customer service to all CORT employees. Resolve issues accurately and efficiently within the established service level agreement. Work with internal users in resolving PC, printer, applications, and network issues. This person will be responsible for responding to phone calls, email incidents and walk-up requests for support. All incidents will be recorded in Solarwinds Web Desk. This person will work closely with all members of the IT Helpdesk Team.

This is a remote position performed from the convenience of your home office.

Pay: Yearly salary $60,000 - $65,000 / per year.

Schedule: Monday - Friday 8-5pm.

What We Offer

Generous mileage reimbursement program

Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date

401(k) retirement plan with company match

Paid vacation, sick days, and holidays

Company-paid disability and life insurance

Tuition reimbursement

Employee discounts and perks

Opportunity to work alongside a tenured team with career growth and mentorship opportunities

Responsibilities

Provide Technical Support for internal employees

Resolve internal issue for PC, printer, applications, and network issues

Responding to phone calls, email incidents and walk-up requests for support.

Support internal users for application and computer needs.

Diagnose and resolve hardware and software issues in a Microsoft Windows Domain networked environment.

Complete software, hardware and mobile device orders.

Resolve support requests thru call center and web helpdesk.

Handle network outages for corporate sites.

Pin pad support

Mobile device support.

Support basic support for all O365 applications - Word, Excel, PowerPoint, Outlook and Intune.

Cisco Amp and Rapid 7 incident tickets.

On call rotation.

Provide great customer service

Any additional duties or projects assigned.

Qualifications

CompTIA’s A+ Certification

Microsoft Certifications

HDI – Desktop Support Technician Certification

Proficient in troubleshooting a Windows based PC running Windows 11

Proficient in troubleshooting Azure, Office365, MFA and End Point Management

Experience with Advanced Malware Protection.

Experience with using SCCM

Experience supporting Microsoft Excel, Word, and Outlook

Ability diagnosing and resolving hardware and software issues in a Microsoft Windows Domain networked environment

Basic networking skills and a familiarity with TCP/IP, DNS, DHCP, Ping, etc.

Image, install, maintain, troubleshoot and repair Windows-based desktops and laptops

Ability to quickly become familiar with new processes and tools

Excellent analytical, problem solving and time management skills

Effective written and oral communication skills

Team player and adaptable to changing environment, with good interpersonal skills

Highly disciplined, self-motivated, and delivery-focused individuals who can work independently.

Other duties as assigned.

About CORT

CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

Working for CORT

For more information on careers at CORT, visit

CORT is not hiring remote workers in Montana, Wyoming or South Dakota. All other applicants with residencies within the continental U.S. are eligible to apply.

CORT participates in the E-Verify program.

EEO/AA Employer/Vets/Disability

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time.

Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.

For City of San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, CORT will consider for employment qualified applicants with arrest and conviction records.

For City of Los Angeles applicants: CORT will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For County of Los Angeles applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Columbia, South Carolina applicants: This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Regular Full-Time