Director of Operations

The Operations Director at Chick-fil-A at Frederick North delivers operational excellence, fosters personal growth of its Team Members, and delivers quality customer experiences. The Operations Director reports directly to the Restaurant Owner/Operator and develops all Managers and mid-level leaders on the leadership team. The Operations Director sets the standard for operational excellence and leads by example.

About Us: Located an hour north of Washington DC in Frederick, Maryland. Chick-fil-A Frederick North is owned and operated by Dwight Sones. Dwight has served as the Owner/Operator of this restaurant since its grand opening in October 2017. Prior to his seven years as an Owner/Operator with Chick-fil-A, Dwight was blessed to serve our Nation as an officer and pilot in the United States Air Force. Of his 26 years of service, 17 were spent in the flying community as an Evaluator, Instructor, Trainer, or Trainee. Dwight has been able to transition his experience and leadership serving our country to propel Chick-fil-A Frederick North into a chain-wide leader in operational excellence. Chick-fil-A Frederick North prides itself on having a culture and work environment that’s second to none in the quick service restaurant industry.

Opportunity: We are looking for an enthusiastic Director to join our team at Chick-fil-A. This “hands-on” management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This opportunity provides a clear roadmap for your professional growth to get you into a senior leadership role specifically suited to match your strengths as you prepare to operate your own business or franchise.

Delivers in top 1% of Drive-Thru Experience chain-wide (U.S, Canada, Puerto Rico)

Professional and financial growth forecasted for 2025

Leadership structure based on Chick-fil-A’s Five Critical Success Factors

Multi restaurant opportunities estimated in the immediate area

2 operator selects developed from Directors to current position as Chick-fil-A Owner/Operators

Your Impact:

Serve as a liaison to the Operator to develop the tools necessary for their long-term success

Ability to act on behalf of and in the best interest of the Operator

Delivering operational excellence, working in all aspects of the restaurant to gain critical experience and knowledge of how to effectively operate a multi-million dollar business

Building high performance teams, identifying and coaching up-and-coming leaders.

Manage a team of 120+, creating an inspiring vision, coaching and holding people accountable to high standards

Increasing profitability through implementing procedures to reduce costs, increase productivity, & promoting sales

Providing the highest quality guest experience through all sales channels

Maintaining a work environment that ensures and promotes food & team safety

Background Profile

Bachelor's degree or 3 years leadership experience leading a large team

Experience working in a Chick-fil-A restaurant is preferred

Experience within the restaurant or quick service food industry

Experiences in both the Front of House and Back of House operations of a restaurant

40-45 hours per week availability, evening and Saturdays are included

ServSafe Food Protection Manager Certified (preferred)

Strong analytical and problem-solving skills

Passion for Chick-fil-A and an understanding of Corporate purpose, mission, values

Transparency

This is truly a hands-on position with up to 75% of each Director's time spent working and directing restaurant operations.

Operational Excellence and remarkable guest service is the driving force behind all business decisions for Dwight and his Director Team.

Our expectation would be a two year time commitment to this role.

What We Offer

Flexible Scheduling

Scholarship Opportunities

Health and Dental Insurance

401k with Profit Sharing

Meals at Work

Sundays Off

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.