Commercial Strategy & Operations Analyst

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

The Commercial Strategy & Operations Analyst will play a critical role in defining our commercial strategy and driving efficiencies of our operations. This person will be responsible for identifying areas for operational improvement and designing, implementing, and monitoring new processes to improve efficiencies across the business. This person will also become a subject matter expert on our insurance revenue collection and help drive towards our commercial KPIs, many of which are a top company priority for leadership. In this role, this person will developing and project managing Charlie’s new care models alongside our functional partner teams, and their work will have a high degree of impact and visibility from leadership. This person will be someone who is excited to develop a deep understanding of payor and provider workflows and creatively solve problems at a fast-moving, mission-driven organization.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental health care that will impact millions of lives in a profound way.

Responsibilities

Identify and implement solutions to improve the performance and efficiency of our commercial teams

Assess and analyze internal data to identify opportunities for insurance revenue collection improvements and determine strategy for accelerating progress against key commercial KPIs

Collaborate cross-functionally with our revenue operations teams (RCM, UR, Credentialing) to build, implement, and monitor scalable processes that improve efficiencies

Collaborate with our product & engineering teams to identify key problem areas and define solutions to improve efficiency across RCM teams

Assist with the development of dashboards to track payer performance against key performance indicators

Requirements

Bachelor’s Degree

1-3 years of relevant work experience

Strong analytical capabilities

Consulting or investment banking experience a plus

Healthcare experience a plus

Experience with Salesforce, Tableau a plus

Exceptional communication, interpersonal, listening and relationship-building skills

Microsoft Office proficiency—Word, PowerPoint, Excel

Resourceful with a natural ability to problem solve

Proactive self-started and natural multitasker

Meticulous attention to detail

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $75,000 and $110,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $75,000 and $120,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID

Our Values

Connection: Care deeply & inspire hope.

Congruence: Stay curious & heed the evidence.

Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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