Information Technology Support Specialist

The Information Technology Support Specialist is an entry-level role reporting to the Director of Information Technology beginning in August 2025. This role is responsible for providing technical assistance and support to all constituents including the faculty, staff, parents, and students of The Kiski School. This role focuses on Tier 1 troubleshooting of hardware, software, and network issues. This role will be expected to perform more specialized Tier 2 troubleshooting and preventative maintenance to ensure practical operation of technology resources at the school after receiving the appropriate training. The ideal candidate will be a proactive problem-solver with strong customer service and communication skills.

Responsibilities:

User Support

Safeguard the data confidentiality, data privacy, and information security of all constituents.

Provide Tier 1 support to end-users via phone, email, or in-person.

Provide additional Tier 2 support after developing the relevant competencies.

Provide audio and video support and setup for meetings and events.

Assist users with general computer and software use.

Create and maintain user accounts.

Assist with onboarding and offboarding employees, students, and other constituents.

Assist with creating and maintaining support documentation.

Hardware and Software

Troubleshoot issues and perform limited non-warranty maintenance on school-owned and user-owned (BYOD) hardware.

Perform routine maintenance on school-owned hardware and software.

Perform routine maintenance on printers.

Perform device management and deployment.

Maintain inventory of hardware and software assets.

Install and configure software on school-owned and user-owned devices.

Network

Assist with basic network troubleshooting and maintenance.

Monitor the network and help identify potential problems.

Setup and deploy wireless access points, switches, gateways, and connecting low voltage infrastructure.

Setup and deploy security cameras, door controllers, and card readers and connecting low voltage infrastructure.

Assist with the migration from legacy network hardware to current network hardware.

Qualifications:

2 years of Information Technology experience or training.

Basic knowledge of computer hardware, software, and networking concepts.

Basic knowledge of Identity and Access Management concepts.

Basic knowledge of Voice over Internet Protocol phones.

Familiarity with Windows and macOS operating systems.

Familiarity with Android and iOS operating systems.

Familiarity with Google Workspace, Microsoft 365, and Zoom.

Strong customer service and communication skills.

Strong willingness to learn new technologies.

Strong ability to work neatly and follow best-practices.

Fluency in speaking, reading, and writing English.

Ability to pass a background check.

Ability to lift and move heavy computer and network equipment.

Reliable transportation to and from the office.

Working Conditions:

Private or shared office in an environmentally-controlled school building.

School campus with regular interaction with children, students, faculty, staff, and parents.

May require occasional evening or weekend work for events or maintenance.

Will work closely with cross functional teams and external vendors to perform or oversee work.

Will require the use of hand tools, performance of tasks requiring fine motor skills, lifting and moving heavy equipment, climbing and working from ladders, working in small spaces, and crawling.

Will be privy to sensitive information and personally identifying information. Must be ethical and comply with all federal, state, and school regulations regarding privacy and security.