Jr. Process Coordinator

We are seeking an Jr. Process Coordinator to join our HQ team in Reston, VA.

This IT Specialist is responsible for assisting in maintaining the continuity of IT and HQ services for all TekSynap by providing the support, intelligence, attention to detail, and customer service to achieve timely resolutions to requests, incidents, problems, changes, and releases.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

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Responsibilities & Qualifications

RESPONSIBILITIES

Lead requirements gathering sessions with stakeholders across IT Services, Cybersecurity, and Software Development teams.

Document and manage technical and business requirements in Azure DevOps and/or Jira.

Assist project teams in building out Kanban boards, backlogs, epics, and release documentation.

Upgrade current Excel-based metrics dashboards into modern, interactive Power BI reports.

Own internal IT performance reporting — automate key metrics tracking and translate data into actionable insights.

Support CMMI Level 5 and ISO compliance efforts through development of dashboards and documentation for:

Statistical process control (SPC) charts

Hypothesis testing and 2-sample t-tests

Root cause analysis visualizations

Monte-Carlo Analysis

Collaborate with Quality and Compliance teams to build reusable project artifact templates and internal audit checklists.

Contribute to continuous improvement initiatives across all departments by identifying process inefficiencies and visualizing outcomes.

Present insights and dashboards to leadership, enabling smarter decisions about team capacity, compliance status, and project velocity.

Acts as a liaison between project managers, technical teams, and leadership to align on requirements and expected deliverables.

REQUIRED QUALIFICATIONS

2+ years of experience as a Business Analyst, Process Coordinator, or Technical Analyst on Agile or Scrum teams.

Demonstrated experience gathering and documenting technical requirements for complex projects.

Proficient in Azure DevOps, Jira, or similar project tracking tools.

Strong Excel skills and hands-on Power BI experience (Dashboards, DAX, KPI design).

Ability to apply statistical methods such as control charts, t-tests, and root cause analysis.

Experience building dashboards for executive-level reporting and technical performance monitoring.

Interest or background in supporting ISO, CMMI, or other compliance frameworks.Strong communication skills — both technical writing and visual presentation of data.

Bachelor’s degree in Business Analytics, Computer Science, Information Systems, or related field. (Preferred)

Secret clearance (active or ability to obtain).

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Location: Reston, VA - Remote/Hybrid

Type of environment: Office, Remote, Varies

Noise level: Low

Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.

Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Legal right to work in the United States

Must be eligible to obtain a government clearance

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.

Regular Full-Time