Part-Time Guest Service Team Member

Job Description

Guest Experience Team Member

Lark Hotels is seeking an addition to our crew at our location in Stowe, VT, Field Guide Lodge.

Team Members are responsible for the critical first impression our guests have of our properties. Team Members demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering.

The key service roles begin with greeting guests and end with delivering a departure experience that makes a guest want to be a return customer. We strive to set our standard beyond 'above and beyond' where the guest feels they're a home away from home!

This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Do you have a passion for service and love to put a smile on people’s faces? If so, start your application today!

We are currently looking for 2 or more Part-Time Team Members (>30 hrs/week)

Potential to grow in an intimate, boutique environment

Flexible rates for stays at other properties after 60 days

Discounted rooms for Friends and Family, and the ability to travel to other properties to support during peak seasons

Pay is $18 - $20 hourly, depending on skill levelCompensation:

$18 - $20 hourlyResponsibilities:

An individual with a strong background in F&B who is passionate about breakfast and starting the day off on the right foot, or someone who is a Night Owl and enjoys working in a fast-paced environment with live music and an F&B focus!

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide the correct keys and room numbers, and inform them of policies

Develop personal connections with guests and teammates and grow as an individual!

Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, rewards programs, and special requests

Must be able to lift 50 lbs and be comfortable on their feet, walking on property is a perk in itself!

General bookkeeping: Ensure all hotel guest account information is accurate and up-to-date, and assist in continuing guest experience through local and state knowledge

Feel confident handling customer complaints as needed, and develop interpersonal skills with team members

Room to move up with a fast-growing boutique management company, with the potential to travel through the company to assist other properties

Knowledge of the Lark brand and the properties in our portfolio

Work with the housekeeping staff to ensure rooms are ready for new guestsQualifications:

Comfortable taking telephone calls, responding to emails, and mitigating stressful situations

High school diploma, GED, or equivalent

2+ years of hotel industry experience or related job preferred

A food and beverage background is a huge plus... we love to see versatile employees!

Someone dedicated to being part of a team for the foreseeable future

Eager to learn and grow, with computers and data analysis, as well as develop professional skill sets

A self-starter... someone who identifies tasks and executes them promptly and professionally

Must be dedicated to making magical memories and experiences for all guests!

Exhibits working knowledge of Microsoft Office and reservation management systems

Working knowledge of Hotel POS such as Lightspeed and Clock PMS+

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsAbout Company

Ski, bike, hike, shop, or just enjoy the beautiful Green Mountain scenery while staying at our Stowe, Vermont hotel. Field Guide Lodge is an unexpected and delightful starting point for exploring Stowe in any season. Centrally located in the heart of downtown Stowe and a short drive from Mount Mansfield, Field Guide's rooms and suites in the Lodge and Trail House offer year-round accommodations perfect for an intimate escape, a friends’ weekend, or a family get-together.

Part-time