Technical Writer (CCO)

A Fortune 50 financial services company is seeking a highly motivated Technical Writer to join their growing team.

***This is a Hybrid opportunity requiring the qualified professional to work onsite at least 2 days a week at one of the company's locations: Winchester, VA or Pensacola, FL

Responsibilities:

Write and edit a range of content including technical documentation, internal manuals, and engagement communications for Member Service Representatives (MSRs)

Update and maintain the QS eNet landing page and related content

Rework and clean up the QS Manual, converting legacy content into searchable pages

Archive outdated eNet and SharePoint documents to maintain a clean, efficient document library

Transition legacy forms in SharePoint to Nintex workflows

Enhance the QS Leave Calendar and improve user experience across digital content platforms

Use video editing tools (e.g., Adobe Premiere Pro) to support internal training or engagement needs

Coordinate with stakeholders to assess content needs and ensure updates are accurate, relevant, and aligned with business goals

Apply critical thinking to prioritize content updates based on impact, risk, and usability

Negotiate deadlines and manage deliverables independently

Qualifications:

Proficiency with Microsoft 365, SharePoint, Asana, and Adobe Experience Manager

Intermediate to advanced video editing skills using Adobe Premiere Pro

Strong writing skills-both technical (procedures, manuals) and creative (engagement messaging)

Great interpersonal skills

Excellent communication skills (written and verbal)

Desired Skills:

Experience with Adobe Firefly or similar creative tools

Familiarity with Nintex Forms

Experience managing internal documentation systems and digital content platforms