Client Customer Services Representative

Job Description

Description:

OUR COMPANY: Revco Solutions Inc. is an Accounts Receivable Management Corporation with a dynamic team environment in which you will enjoy comprehensive benefits and competitive pay.

REVCO OFFERS:

Medical, Dental, Vision, Life and Disability coverage

401(k) Savings Plan with company match

Paid Time Off (PTO), Paid Holidays, and Paid Training

Referral Incentive Program

POSITION DESCRIPTION: The Novant Health Client Success Representative is responsible for interacting with clients to provide and gather information in response to internal and external inquiries to assist with portfolio and individual account handling.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Answers inbound emails from clients and responds to inquiries in a professional and timely manner.

· Establishes and maintains an outstanding working relationship with clients.

· Ensures effective and efficient service and communication to co-workers and other department personnel.

· Assists with daily research requests from internal and external departments.

· Promptly refer unresolved client inquiries to designated departments for further investigation/review.

· Ensures appropriate changes were made to resolve client concerns or inquiries.

· Creates and maintains procedural instructions as related to On-Site Representative job duties.

· Performs other duties as assigned by managing supervisor.

· Performs other duties/tasks as assigned.

· Must adhere to and be compliant with FDCPA, FCRA, FACTA, Regulation E, HIPAA, TCPA and other applicable federal, state, and local laws as well as company policies and procedures.

· Abide by all policies as outlined within Revco Solutions Employee Handbook.

Requirements:

· A combination of education and experience equivalent to an AA or AS degree plus a minimum of 1 year of customer service experience resolving and managing customer related issues.

· Working knowledge of collections industry and/or customer service.

· Excellent customer service skills.

· Excellent verbal and written communication and listening skills.

· Excellent interpersonal skills to interact with clients and employees at all levels

· Strong problem-solving skills for conflict resolution and effective trouble-shooting skills to prevent conflicts.

· Must exhibit patience and endurance to effectively handle requests and needs and provide a high level of external and internal customer service.

· Ability to enter data and produce various documents accurately and efficiently.

· Ability to demonstrate tact, insight and professional courtesy when interacting with clients and co-workers.

· Ability to work a flexible schedule when necessary, that includes evenings.

· Ability to establish priorities and meet deadlines.

· Demonstrated ability to adapt to changes with ease.

· Requires a high level of cross-functional skills.

· Ability to type 25+ words per minute

· Skilled in the operation of a personal computer with Inter/Intranet operating systems with a strong knowledge of Microsoft Office software, including Outlook, Word, Excel, Power Point and various other software.

· Epic Systems experience preferred.

· Must be able to pass a background check and a 10 panel drug test.

Full-time