Guest Experience Associate

Job Description

$20 hourlyResponsibilities:

Connect with the housekeeping department to ensure guest accommodations are ready

Field customer complaints when necessary

General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requestsQualifications:

High school diploma, GED, or equivalent

Comfortable taking telephone calls and mitigating stressful situations

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

1+ year of hotel industry experience or related job preferred

Working knowledge of Microsoft Office and reservation management systemsAbout Company

Nearly 200 years ago, Captain Robert Calder built a Federal-style mansion atop one of the highest points on Nantucket. After experiencing generous receptions in ports across the Atlantic, he turned his home into an inn and opened its doors to travelers in 1833. We designed our House with a nod to his wife - a nonchalant innkeeper’s eclectic escape that reflects her flair for cultivating the island’s native botany and practicing holistic wellness while her Captain was out at sea.

Full-time