Service Advisor / ASM

Job Description

Description:

Performance Honda Fairfield is looking for an experienced Service Advisor/ASM with at least three years in the field. The ideal candidate will provide exceptional assistance for light maintenance and repair services. We take pride in our knowledgeable Service Advisors who offer sincere guidance to our customers. Join us to create outstanding experiences for every client!

$55,000.00 to $75,000.00 Annually (Experience-Based)

Hours are Monday - Friday 7 am to 5 pm

Alternating Saturdays 8 AM to 3 PM (Closed Sundays)

At Performance Honda Fairfield, we emphasize a vibrant workplace that supports career advancement and greater responsibility. Our committed leadership team is here to guide you at every step.

Why Choose Performance Honda Fairfield?

The service drive is climate-controlled

Well lit and clutter free workplace

BRAN NEW fully equipped break room

Electronic Golf in Break Room!

Available Employee Benefits:

Paid vacation and PTO

401k retirement plans With a Generous Company Match!

Medical insurance

HSA or FSA plans

Dental care

Vision coverage

Short- and long-term disability

Life insurance

Generous employee discounts on vehicles, parts, and service!Requirements:

Requirements

Maintain your Customer Satisfaction Scores at or above the district goal

Receiving in customer’s and their automobiles in the most effective and timely manner

Constant communication with your service technicians

Calling customers with diagnostic results and recommendations from your technicians

Selling the recommendations from your technicians

Communicate authorized recommendations to your technicians with a “promise time” for completion of work

Prompt call to customers when vehicle is washed and ready

Notify your customer of any delays to the “promise time” and why; before the “promised time” for pick up

Close all repair orders and review with customers as they pick up their automobiles

Qualifications:

2+ years of Service Writer experience preferred

High school diploma/GED preferred

Competent level of computer literacy

Substantial time management technique

Have a general understanding of automotive maintenance

Maintain an energetic, positive, and respectful attitude with everyone

Possess a driving record that allows you to operate customer and company vehicles

Performance Honda Fairfield is a drug-free workplace

Full-time