Assistant Store Manager

Job Description

Description:

JOB SUMMARY:

The Assistant Store Manager helps the Store Manager oversee employees and daily operations at the thrift store, ensuring the facility's productivity and profitability. This position involves coordinating staff assignments, providing training, and fostering a positive atmosphere to enhance team morale.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Assist in training, supervising and coaching store personnel while implementing Store Sales Policies established by the Store Committee and BOD and work rules outlined in the Employee Handbook

Make discipline recommendations to the Store Manager & SDRO/ADRO

Manages departmental structure, development, and proper stocking and rotation of all thrift store merchandise

Maintains proper cash handling and point-of-sale procedures

Plans and manages projects related to departmental functions with the Store Manager

Manages and supports change with direct reports

Respond creatively and effectively to the challenges of running a profitable facility through sales promotions and expense control.

Maintain a pleasant, professional, service-oriented environment by modeling expected behavior for other employees and promoting a sense of teamwork and good morale among the staff

Make reasonable attempts to solve problems arising from customers, volunteers, clients, donors, and staff while utilizing de-escalation skills. Any unresolved problems or policy violations are to be referred to the Store Manager and SDRO/ADRO and/or reported to HR as outlined in the employee handbook

Monitor staffing levels and make recommendations for hiring new employees to the SDRO/ADRO. All offers of employment must have specific authorization by the Senior Director of Retail Operations

Capable of making accurate judgments of acceptable items for resale-based donation acceptance list and current needs of the store

Capable of handling, loading, and unloading donated items and production, including furniture, boxes, bags, pallets, and other miscellaneous large items

Assist the Store Manager with employee reviews and formal coaching expectations

Communicate and represent the interests and needs of the store to the Store Manager

Act as a champion of safety in the workplace, supporting programs, training, and tools that keep employees engaged in safety initiatives, effectively meeting compliance requirements and communicating issues or hazards to Senior leadership

Communicate facility maintenance problems to the Store Manager and Facilities Manager to provide a safe and clean working environment that complies with all state and local building and fire codes

Work with the Safety Manager to implement safety policies through training, reporting safety hazards, and correcting unsafe employee practices

Attend management meetings as scheduled by the Senior Director of Retail Operations/Associate Director of Retail Operations in the Store Manager's absence

Work hand in hand with staff to maximize production efficiencies and promote a spirit of teamwork within the store

Actively contributes to a more equitable and inclusive organization

Build authentic relationships across lines of difference, such as race, ethnicity, sexual orientation, class, ability, gender identity, citizenship status, or other identities

Play an integral role in fostering a culture of equity and inclusion within the organization.

Responsible for completing other duties/responsibilities as assigned by the Store Manager

Other Primary Duties – Human Resources & Leadership

Provide Human Resources support and information to directors, managers, and staff

Collaborate with staff on human resource projects and other committees

Assist the Store Manager in payroll preparation – employee scheduling, approving PTO requests, keeping accurate time records, and documentation in accordance with the Attendance Policy. Noting FMLA, Sick time, and reasons for absence or lateness in the timecard

Assist staff with requests and questions regarding Paylocity or applicable HRIS platform

Support efforts to create a more inclusive and equitable organization. Participating in teamwork and collaboration, listening, fostering dialogue, and facilitating joint problem-solving while supporting an inclusive and equitable organization

Adhere to the Safeguarding Policy by ensuring timely completion of mandatory training, staying updated on relevant training modules, and undergoing the necessary background checks to maintain complianceRequirements:

QUALIFICATIONS & KEYS TO SUCCESS

This position requires frequent communication and assistance among numerous departments. Therefore, this individual must:

Be able to exercise superior judgment skills with the ability to work independently, manage multiple projects despite interruptions and can adapt to ever-changing needs and priorities

Possess the ability to solve various problems of moderate scope and complexity and contribute to projects and goals

Be able to function in a professional business environment, have strong professional communication skills and provide a high level of confidentiality

Strong organizational skills and ability to set priorities and meet deadlines

Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, ethnicities, and races. Display a willingness to communicate and interact effectively with individuals from diverse cultures, varying abilities, ethnicities, and races

Demonstrate the implementation of best practices as required by the SVdP Safeguarding policy when interacting with children and vulnerable adults

For the safety of the clients SVdP serves and as per the Safeguarding Policy, this position requires successfully completing a criminal background check

ESSENTIAL REQUIREMENTS

Experience with Counterpoint or a similar POS system, Windows operating systems, Microsoft Office Suite and Google applications and typing 55 words per minute is required

Demonstrated success working in a collaborative, team-oriented environment

Continual learner, willing to seek additional opportunities to gain experience, knowledge and skills. Must manage deadlines well, planning and fulfilling responsibilities with minimal direction

The employee must have a valid driver’s license and reliable personal transportation

Ability to pass a pre-employment drug screen with a safety-sensitive position

PHYSICAL AND MENTAL REQUIREMENTS

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. While performing the duties of this job:

The employee must be able to follow instructions and work autonomously on assigned job duties

While performing the duties of this job, the employee is often required to sit, talk and/or hear, and/or use hands to type, handle, or touch objects, tools, or controls

Specific vision abilities this job requires include close vision and the ability to adjust focus

This position requires the ability to effectively communicate a wide variety of information to employees, customers, and clients. Good listening, verbal and written skills are required

This position requires the ability to perform mathematical calculations necessary to manage a retail business, the ability to prioritize and execute responsibilities, and the critical thinking skills necessary for good decision-making

This employee must have the ability to work with a culturally and socially diverse population as represented by the employees, customers, and clients of the Society of St. Vincent de Paul

Employees must regularly lift and/or move up to 25 pounds without assistance and occasionally lift/move up to 50 lbs. with assistance from equipment or another person

Employee must be able to fulfill schedule requirements and work assigned shifts consistently and reliably

An individual in this position must be able to perform the essential duties and responsibilities listed above successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The working environment of the Thrift stores and Processing Center may contain dust, debris or allergens commonly associated with all manner of pre-owned clothing, furniture and household goods. Certain areas of the facilities are only partially climate-controlled.

NON-DISCRIMINATION POLICY

The District Council of Madison, Inc., Society of St. Vincent de Paul does not and shall not discriminate in our employment, services and volunteerism on the basis of age, race, color, disability, marital status, sex, sexual orientation, national origin, ancestry, arrest record, conviction record, military service, or use or nonuse of lawful products off the employer’s premises during non-working hours, or any characteristic protected by applicable local, state and federal law. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, and vendors. Although the District Council of Madison, Inc., Society of St. Vincent de Paul does not generally consider religion in either hiring or the services it provides, because we are a Catholic charity, requiring liaison with the Catholic Church and its members, certain positions involving such liaisons are reserved for members of the Catholic Church. The District Council of Madison, Inc., Society of St. Vincent de Paul reserves the right to consider whether the conduct reflected in a criminal conviction demonstrates an incompatibility with the responsibilities of the specific job for which an applicant is applying.

FULL-TIME JOB BENEFITS

Medical, dental, and vision insurance options

Free long-term disability and term life insurance

Voluntary short-term disability and life insurance coverage available

Employee 403(b) retirement savings plan and an employer-sponsored SEP-IRA

Employee assistance program

Generous paid time off (PTO) and paid sick time off

EQUITY

St. Vincent de Paul has a vision for a deeply inclusive environment for our membership, staff, and volunteers. To foster a culture of belonging while providing equitable service delivery above and beyond Equal Opportunity requirements, SVdP candidates must be committed to cultural competency growth and work within diverse teams. SVdP is an Equal Opportunity Employer.

Full-time: 40 hours per week

Schedule Requires: Flex schedule aligned with store operations, nights and weekends required

Full-time