Patient Service Representative

Job Description

Salary: $14 per hour

About Us

ChesPenn is a network of community health centers spanning Chester and Delaware Counties. Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of their income, insurance status, or ability to pay.

Simply put, our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back!

Position Summary:

ChesPenn Health Services is seeking a Patient Service Representative (PSR) for our Center for Family Health in Chester, PA. The PSR demonstrates ChesPenns commitment to quality, compassionate health care for every patient by providing prompt, courteous assistance to individuals who enter the community health center or who contact us by phone. The PSR works at the front desk, assisting patients with registration, appointments, and documentation and provides the first impression our patients have of our health center.

Qualifications

High school diploma or equivalent.

Previous experience in customer service, health setting preferred

Current COVID-19 and flu vaccine required

Knowledge, Skills and Abilities

Strong patient service skills

Good written and verbal communication skills in English, fluent Spanish a plus

Able to function independently in a fast-paced environment

Good computer skills

Ability to file alphabetically and numerically

Ability to meet approved minimal physical and medical standards

What Youll Do

Customer Service:

Greet patients and visitors in a cordial, courteous and professional manner

Provide an outstanding patient experience, addresses patient concerns and complaints with skill and respect

Ensure completion of all appropriate forms and assembly of charts for new patients

Verify and update information for returning patients

Answer incoming telephone calls courteously/retrieves messages and routes appropriately.

Schedule patient appointments

Clerical:

Generate encounter forms for attachment to patient charts.

Verify patient eligibility for insurance and/or sliding scale fees.

Collect co-payments, when necessary.

Maintain appointment schedule for providers on computer.

Input patient data into the computer.

Maintain patient chart records

Maintain confidentiality and security of patient medical records

Perform billing functions such as posting of charges and forwards necessary information to Billing Manager at the end of the day.

General:

Maintain a neat and orderly work area.

Attend organizational meetings and training events

Complete other duties as requested by supervisor

What We Offer

ChesPenn offers generous benefits, including:

Medical, dental, and vision insurance

401a retirement account, funded by ChesPenn

Life insurance

Generous vacation, sick, and personal leave

Tuition reimbursement

Employee Assistance Program

ChesPenn is an Equal Opportunity Employer

Because employees work with families and children and due to the sensitive nature of patient medical information, we requireall applicants who receive and accept employment offers tocomplete child abuse and criminal background checks before being hired.

NOTE:

ChesPenn uses a web-based application portal and emailing system to correspond with applicants.Please be sure to to your contact list to ensure delivery of all correspondence from us.

Full-time