Operations Admin I

The Operations Administrator I will monitor the performance and integrity of production applications and infrastructure. This role will assist in production issues with the appropriate teams or leaders, and assist in troubleshooting and determining root cause.

Attention to detail is important as identifying trends in our monitoring tools and reporting allows the team to remain proactive. This position requires an uptime focused, technical team member. This team member must have a good understanding of the relationships between infrastructure and application, and the ability to analyze technical issues in all layers of our environment.

WHAT YOU WILL BE DOING

Monitor all aspects of production application and infrastructure on a real time basis

Assist in any production outages with the appropriate subject matter experts with extreme sense of urgency

Provide proactive monitoring data to all other cross functional teams and assisting in the interpretation of the data to resolve issues in the environment

Manage and complete ticketing requests sent to the team

Provide regular status reports on tasks accomplished, current issues and progress toward goals. Maintain up-to-date documentation of alerting templates, operation and procedure manuals

Participate in rotating on-call coverage or emergency response as needed

WHAT WE NEED FROM YOU

Must Have Qualifications:

Computer-related degree or equivalent work experience

Basic hardware/software knowledge of, but not limited to :

Windows Server 2008+

VMware

Basic understanding of enterprise infrastructure systems

Strong Customer Service and Communication Skills

Strong ability to multi-task and to take ownership/work with other teams during outages

Ability to provide on-call support on a rotating basis, reaching out to other teams as necessary

Ability to work 100% on-site in Pontiac, Michigan

Nice to Have Qualifications:

Dynatrace experience or equivalent

Windows Server 2012 R2 / Microsoft SQL Server

Cribl experience or other relevant log management experience

SolarWinds IT Monitoring / Infrastructure monitoring

Working Knowledge of Active Directory

Internet Information Services (IIS)

Office 365

Linux OS

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

Paid Time Off (PTO) after just 30 days

Additional parental and maternity leave benefits after 12 months

Adoption reimbursement program

Paid volunteer hours

Paid training and career development

Medical, dental, vision and life insurance

401k with employer match

Mortgage discount and area business discounts

Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court

Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon

Gourmet cafeteria featuring homemade breakfast and lunch

Convenience store featuring healthy grab-and-go snacks

In-house Starbucks and Dunkin

Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Regular Full-Time