Desktop support (Onsite)

Position:- Desktop Support Location:- Madison,WI(Onsite) Client: STATE OF WI (DHS) Job code:142729 Onsite or Remote?

Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense.

Position is 100% on-site at DHS Central Office (currently 1 West Wilson). Project details (project overview, who the contractor will work with, soft skills needed, etc.): The Bureau of Information Technology Services (BITS) needs immediate assistance with several desktop initiatives vital to DHS.

· Assist with support for PC endpoint incidents.

This position will provide timely IT support to DHS staff so they can more efficiently support critical DHS initiatives.

· Assist with operational upgrades of desktop systems.

DHS is in process of updating the operating system of all production systems to Windows 11, as well as updating the machine BIOS, and converting our endpoint encryption-at-rest product to BitLocker.

· DHS is going to be physically moving from 1 West Wilson to the GEF1 building on East Washington.

This position will assist with various technical aspects of that move, from confirming correct setup at the new location to hands-on troubleshooting of technical issues.

Top Required Skills & Years of Experience: 1.

Experienced at troubleshooting issues on Windows laptops and desktops.

(3+ years) 2.

Experienced at tracking effort through a ticket system.

(3+ years) 3.

Experienced at software installation, both packages and manual.

(3+ years) 4.

Experience setting up computer stations and peripherals.

(3+ years) Nice to Have Skills: 1.

Experience with use of desktop tools such as Ivanti or SCCM.

2.

Experience imaging computer systems.

Full Time