Client Service Manager

Company Description

Circle of Care Colorado is an In-Home Support Services (IHSS) agency assisting families in Colorado with providing a more comfortable, personal way to care for children with special needs within the comforts of home. Working with Circle of Care Colorado allows you the opportunity to select an attendant of your choice, or be your own child’s assigned IHSS caregiver.

Circle of Care Colorado is managed by a small team of compassionate professionals with over 30 years of experience in the healthcare field. When the most precious lives are on the line, Colorado families can count on Circle of Care to be an active partner in managing home health maintenance services.

Job Description

The Client Services Manager (CSM) will be responsible for maintaining existing business with current clients, growing existing business relationships, and assisting with the onboarding of new clients. In addition, they will be responsible for collaborating with different departments within the company as well as with agencies in the community to both improve client support programs and enhance client satisfaction. The client service manager will be responsible for coordinating the pre-employment process. These duties will include, but not be limited to, enrolling the incoming employees into new systems, and assisting them with the completion of both their HR and education requirements.

Duties and Responsibilities:

Develop open and effective channels of communication and become a reliable point of contact for every client/family

Acting as the primary point of contact for prospective employees throughout the onboarding process.

Communicates and escalates all client and field staff issues to management in accordance with A Circle of Care Colorado policies.

Completion of annual employee assessments.

Assists management by maintaining extensive knowledge on the operations of the nurses in the field. Assisting nurses with supervisory visits through both:

- In-home visits

-Telemedicine visits

Communicates expectations related to scheduling to both client and their families.

Enters and maintains schedules for each client and employee

Demonstrates a working knowledge of Medicaid, A Circle of Care Colorado specific software systems, internal processes, policies, and procedures.

Supports and executes the mission, ethics, and goals of the company effectively.

- Represents themselves in a positive and professional manner in the office and in the community.

- Adheres to dress code with a clean and neat professional appearance.

- Reports on time and as scheduled in order to complete their work within the designated time.

- Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or as communicated from executive team.

Qualifications

Requirements:

Bachelor’s Degree in Business or a related field preferred

3+ years’ experience in customer service role preferred

1+ years’ experience in management position preferred

Must demonstrate ability to meet deadlines

Strong communication skills required

Ability to Pass Background Check

Additional Information

Benefits include:

Base annual salary of $55,000 - $60,000 + $350/mo in cell/auto allowances

Health, Dental & Vision Coverage

Health Savings Accounts (HSA-available if enrolled in a high deductible plan)

Flexible Spending Accounts (FSA & LPFSA)

Dependent Care Reimbursement Accounts (DCRA)

Employee Assistance Program (EAP-available if enrolled in Health plan)

401(k) retirement plan

Paid Time Off (PTO)

7 Company Paid Holidays

100% Basic Life Insurance (if enrolled in Health plan)

Voluntary Life Insurance

Short & Long-Term Disability

Critical Illness/Accident Insurance

Hospital Indemnity Insurance

Identity Protection Plan

Legal Care Plan

Pet Discount Program

All your information will be kept confidential according to EEO guidelines.