Parts Advisor DARCARS Silver Spring

DARCARS Automotive Group is now hiring for a Parts Advisor!

As the Parts Advisor you are tasked with selling parts to customers over the counter, through the shop, on the phone, and/or online. This is a unique opportunity for someone with little experience, or those that are experienced and seeking advancement. We have new direction and support that's looking to the future. Its time to turn your job into a career and achieve what's yours!

In this role, you'll:

Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line

Pull purchased parts from stock

If the part is not in stock, determine availability and submit an emergence order if requested by the customer or tech

Answer phone calls, providing price quotes and other information

Assist outside sales reps with their orders

Set up orders for daily shipment, delivery, or pick-up

Verify WILL CALL and BACKORDER files weekly and return to vendors or stock those items not required

Solicit assigned accounts by phone

Assist Service Technicians in selecting parts needed for repairs in process

Notify service desk and the customer that ordered parts have been received

Ensure that before parts can be charged out, the technician presents a repair order

Display seasonal parts and accessories in an attractive manner

Keep all bins, aisles and storage areas clean, near and clearly labeled

Be friendly, professional and efficient when working with customers and co-workers

Provide the same high level of service to the other dealership departments, as is given to other customers

Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Office Manager

Keep front and rear counters clean and uncluttered

Advise Parts Manager when areas of the department are not in satisfactory condition

Keep current on new products and product updates

Participate in available training programs

Qualifications & Requirements:

High School degree or equivalent

Strong communication skills to explain parts information to customers and associates

Knowledgeable about automotive OEM parts

Experience with Reynolds & Reynolds preferred

Ability to lift 50 - 70lbs

Availability to work on Saturdays

Must be a minimal of eighteen years of age

Must have a valid driver license

Must be able to pass pre-employment screen (background)

Benefits

Insurance: medical, vision, dental

Short-term and long-term disability plans

Life Insurance

PTO and Holiday's

Employee discounts on vehicle purchases, parts and service repairs

Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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