Senior Desktop Support Technician

Senior Desktop Support Technician Orange, TX 77630 System One is seeking a Senior Desktop Support Technician in Orange, TX to handle complex technical support tasks, including imaging, configuring, and troubleshooting hardware and software.

Provides advanced troubleshooting for Windows, Office 365, and basic network/server issues.

Escalates issues when needed and works closely with Desktop Support Technician II to resolve problems they escalate.

This individual will ensure timely incident resolution and superior customer service in a fast-paced environment.

Important Details: 6 – 12 month contract with possible extension Pay rate range: $26.05 - $32.59/hr.

Salary will be commensurate with experience.

Work schedule: Monday through Friday, 6:00 AM to 4:00 PM (10-hour days / 50 hours a week). All overtime will be time and a half.

Weekly pay Benefits after 30 days (health insurance, dental insurance, vision insurance, etc.) 401k after 30 days Job offer will be contingent on drug screen and background check RESPONSIBILITIES: Image PCs and deploy applications using SCCM Install, replace and configure hardware, as well as install and configure all standard business and engineering software Perform general user and copier location moves for existing setups Perform hands-on advanced troubleshooting of Windows 10 & 11 OS, user desktops/laptops, printers, mobile devices, and peripheral devices Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office) Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server) Perform installation and preventative maintenance of network and server equipment Performing infrastructure mobilization and demobilization tasks to support changing construction environment Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues Documentation of IT processes to be utilized by the Service Desk and technical teams where needed REQUIREMENTS: Hands-on experience with imaging, deploying machines and troubleshooting Experience with administration and support of PCs utilizing Windows 10 & 11 OS and Office 365 products Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless Ability to stay focused in a highly demanding environment Professional experience in customer service Candidate must be detail oriented Good communication and documentation skills Ability to elicit cooperation and action from individuals over which there is no supervisory relationship Overtime work may be required PHYSICAL DEMANDS: Ability to lift and carry up to 50 pounds Ability to kneel and run cables under desks and other office furniture Ability to work in a physically demanding environment Ability to work at heights and in close spaces WORK ENVIRONMENT: Work will be in a field construction environment operating and functioning at a fast pace.

Working out of a central IT office on the build site.

The environment will consist of dirt and dust as well and will require crawling on floors, working on ladders, being outside at times.

Weather conditions can vairy between high heat and humidity, to rainy and cold.

The above description covers the fundamental responsibilities of the Desktop Technician Level III position.

It shall not be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day.

All qualified candidates are encouraged to apply.

System One maintains a drug-free workplace and is an Equal Opportunity Employer.

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