Financial Analyst I

Volt is immediately hiring for a Customer Service Account Analyst (Remote). The Impact You’ll Make in this Role Leading End-to-End Customer Issue Resolution Management and analysis.

This individual will research and analyze customer-specific payments, delinquencies, and creditworthiness to identify root cause issues and implement preventative action plans at the same time increase productivity and process improvement.

Support our customers and internal partners by partnering with business group customers and internal clients such as the sales teams to resolve delinquent accounts.

Working independently performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email, and written communication.

Effective oral and written communication to drive results and a positive customer experience.

Perform in-depth analysis of customer payment behaviors, review open accounts receivable items, and investigate underlying causes of delinquency to implement effective resolution strategies.

Establish and maintain strong credibility and trust with customers and businesses by ensuring timely, accurate CIR resolution processing and detailed reporting.

Your Skills and Expertise To set you up for success in this role from day one, the following qualifications (at a minimum) are required: Skills:Accounts Receivable/Collections Customer Service Financial Analysis Continuous Process Improvement Education and Experience:Bachelor's degree or higher AND Two (2) years of combined experience in finance, accounting, customer service, accounts receivable, accounts payable, OR direct experience in a customer service role in a private, public, government or military environment.

Additional qualifications that could help you succeed even further in this role include: Direct experience in B2B Collections Dispute Management within the Accounts Receivable field Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles Advanced skills in Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Power BI Reporting Demonstrate organizational and soft skills Demonstrate initiative with process improvement activities and ability to influence change management activities Experience leading/participating in Lean Sigma projects, cross-functional teams, or equivalent.

This is a 1st shift, full time, 100% remote position.

Duration: 12 months Pay Range: $18- $22.50 per hour.

*Pay rate offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment.

Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) -898-0005.

Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C.

§ 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.