Help Desk Analyst

Job Description

Qualifications:

Bachelor’s degree required

Must be a U.S. citizen or permanent resident.

Must be self-motivated and a self-starter.

2+ years of experience in an information technology role or related discipline required

2+ years of experience in a support or service role, actively interacting with customers on a regular basis required

2+ years of experience with maintenance and repair of computer hardware required

1+ year of project management experience required

Microsoft Active Directory applications experience required

Business software applications, including Microsoft Office Suite experience required

IT Service Management ticketing tool such as ServiceNow, preferred

Manufacturing environment, preferred

ITIL Foundation, strongly preferred

Microsoft Certified Professional, preferred

Microsoft Certified Solutions Expert, preferred

CompTIA A+, preferred

Skills:

Strong customer service orientation

Proficiency in English language, including speaking, reading, and writing

Ability to apply innovative thinking toward problem resolution

Ability to handle sensitive information in a confidential manner

Strong written and verbal communication

Detail-oriented with excellent organizational and time management

Ability to work in a fast-paced environment and manage multiple priorities

Willingness to learn and take initiative

Self-starter with the ability to work independently, collaboratively, and in a team environmentAndroid Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments

Full-time