Quality Control and Operations Senior Specialist

Job Description

About the job

Company Information

Built upon the firm belief that eyewear should be a true luxury accessory, instead of simply just another fashion touch, Client aims to set itself apart by a determined commitment to craftsmanship, expertise, and quality. The truly global brand relies on a host of singular talents,with designers team based betweenLugano, Los Angeles,Japan, and all production takingplace in the world's finest workshops, in Japan, utilizingonly the highestquality materials and time-honored techniques. As seismic shifts occur in the eyewear sector, Client is determined to lead the evolution of the industry, making the most of the new limitless opportunities that it sees ahead.

We are an experienced, dynamic, innovative team in the early stages of building what we believe will be an extremely successful global organization. We are looking to add a personable, positive, hands-on team member who will fully embrace the opportunity and mission. Offices are based in Lugano (Switzerland) and New York.

Position Summary

Currently seeking a Quality Control and Operations Senior Specialist that would be working at the Client warehouse in Hasbrouck Heights (New Jersey). The successful candidate will be part of the company's operations, focusing mainly into the downstream of the supply chain, working on the activities related to Quality Control and customer assistance within the process of inbound, outbound and, product returns.

Essential Job Duties

Conduct quality control (QC) inspections on inbound goods to ensure compliance with standards.

Prepare and deliver detailed QC reports, communicating results effectively to the client's team.

Manage quality control checks on customer-returned goods, accurately record outcomes in the ERP system, and report to the Customer Service team.

Additional Job Duties

Support after-sales processes, including product assistance for customers, identification of spare part requirements, and rework of products as needed.

Investigate Quality issues by collecting evidence on the query and digging deeper into various parts of the supply chain. Report findings and recommend solutions to stakeholders.

Collaborate cross-functionally with Customer Service and Operations to improve QC and safter-sales processes, ensuring high standards are consistently met.

Ensure compliance with established internal control procedures, by examining records, reports, operating practices and documentation.

Manage continuous improvement projects to enhance operational efficiency.

Other duties as assigned by management.

Required Skills / Experience

Minimum 2 years of relevant experience.

Working knowledge of QC principles, warehouse and reporting systems is valued positively.

Driven and detail-oriented with a focuson results and solutions.

Proficient and comfortable working alone or as part of a team.

Thrives in a fast-paced, collaborative environment.

Must speak English.

Preferred Skills / Experience

Eyewear industry experience preferred, but open to candidates with non-eyewear related professional work histories.

Fluency in other languages.

Full-time