Desktop Support Analyst

Job Description

We are looking for a dedicated Desktop Support Analyst to join our team in Greensboro, North Carolina. If you thrive in a dynamic environment and are eager to learn new technologies, this role is for you.

Responsibilities:

• Provide Tier 1 and Tier 2 technical support to both desk-side and remote users, ensuring timely resolution of issues.

• Set up and configure new user accounts, including installing necessary applications on laptops.

• Deliver remote support services, addressing technical challenges for off-site employees.

• Assist with LAN setup and gain hands-on experience configuring switches under guidance.

• Manage hardware and software troubleshooting to maintain optimal system performance.

• Take initiative in prioritizing and addressing critical tasks to ensure smooth operations.

• Collaborate with the IT team to learn and implement Systems Administration and Network Administration practices.

• Support Active Directory management and backup technologies to safeguard data integrity.

• Contribute to a dynamic work environment by taking on diverse technical responsibilities.• At least 2 years of experience in desktop support or a similar technical role.

• Strong knowledge of computer hardware, Windows desktop operating systems, and ITIL processes.

• Familiarity with Active Directory, LAN setup, and networking concepts.

• Ability to remain calm under pressure and manage multiple priorities effectively.

• Willingness to learn new technologies and develop advanced technical skills.

• Experience with remote support tools and troubleshooting for off-site users.

• Knowledge of router and switch configurations; experience with Meraki or Unifi switches is a plus.

• Understanding of server virtualization technologies, such as Nutanix, is preferred.

Full-time