Client Services Manager

Job Description

Kargo creates breakthrough cross-screen ad experiences for the world's leading brands and publishers. Every day, our 600+ employees bring the power of their creativity and diversity to radically raise the bar on what mobile, CTV, AI, social, and eCommerce can do to build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2025, Kargo was recognized as a Best Place to Work by Built In.

Who We Hire

Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment.

Title: Client Services Manager

Job Type: Full-time; 3 Days In Office

Job Location: Detroit, MI

The Opportunity

Do you consider yourself a digital media expert who understands (and loves) first-class Client Services? If so, then we want you to join our team! Kargo is looking for a Client Services Manager who will be the main point of contact for all client-facing relationships during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities. In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy.

The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.

The Daily To-Do

Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives

Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery

Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth

Assist in identifying client needs and implement strategic solutions to help drive partnership

Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met

Analyze and deliver reporting, insights, and results to clients

Identify and generate client outreach for incremental, upsell, and renewal opportunities

First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation

Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business

Travel as needed (minimum 1-2 visits per quarter to Chicago)

Qualifications

3+ years experience at an Agency/AdTech with a focus on Account Management in a client-facing role

Direct-sold and programmatic mobile advertising experience

Knowledge of Programmatic; DSP and SSP platforms and partners such as Celtra, The Trade Desk, LiveRamp, etc.

Has established relationships with advertisers and agencies

Familiarity with industry jargon and media metrics

MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides)

Proven record of successful client retention and business growth

Highly strategic, proactive and solution-oriented

Thrives in a teamwork environment and collaborates well with others

Strong verbal and written communication skills with the ability to deliver well-positioned presentations

Organizational skills with the ability to use available resources to reach solutions

Able to multi-task and prioritize based on account tier and urgency on a daily basis

Strong analytic skills to deliver reporting insights

Highly organized and keen attention to detail

Bachelor's degree or equivalent experience

Follow Our Lead

Big Picture: kargo.com

The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)

Full-time