Ops Reporting Analyst

At AIG, we are reimagining the way we help customers to manage risk. Join us as an Ops Processing Spec to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the

team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a

robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Maintain required availability to answer and accurately service requests in an electronic work queue.

Serve as the main point of contact between the company and its external law firms.

Ensure customer needs/requests are resolved promptly and completely.

Maintain regular communication to address any concerns, updates, or issues.

Obtain necessary information via research of internal systems or request from external sources via e-mail.

Escalate problematic or sensitive issues and matters to Management.

Document accurate and timely information and facts, as well as status of data requests.

Provide guidance and clarification on company policies and procedures.

Prepare reports and presentation materials for senior management/stakeholders, as applicable.

What you’ll need to succeed

Holder of a Bachelor’s / College Degree.

With ample years of experience in preloading from Shared Services or BPO companies.

Extensive experience and deep knowledge in the subject area.

Proficient in Microsoft Office Suite and other relevant software.

Previous experience in claims processing, customer service, or a related field is a plus.

Strong interpersonal and communication skills to effectively engage with all stakeholders.

Detail-oriented with proven organizational and time management skills, including the ability to multitask.

Strong analytical, problem-solving, and organizational skills with ability to prioritize and multi-task in a fast-paced/time-sensitive environment.

Ability to think out of the box and to be assertive in offering solutions to posed problems or situations.

Resilient to challenges and setbacks, enthusiastic and motivated to work in a fast-paced and high-pressure environment.

Ability to share knowledge through clear and effective training or documentation.

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .

Functional Area:OP - Operations

AIG Global Operation, INC. (ROHQ)

JR2501985

Remote/Remotely/Tele/Telecommute/From home