Customer Service - Order Entry Rep

ORDER ENTRY / CUSTOMER SERVICE CLERK

Hours: Mon - Friday 8:00am -5:00pm; Plus, every other Saturday 8:00 -1:30pm upon conversion

Status: Temp-to-Hire

Pay Rate: $22/hr

Requirements

Minimum 2 years Customer Service / Call Center experience preferably in Automotive Industry

Experience using multi-line phone systems (we have 23 lines)

Pleasant phone voice and demeanor

Must type 50+ wpm

Data Entry / Order Entry experience required (this position is 75% data entry)

Proficient using Microsoft Office: Word, Excel, Outlook

Able to compose Excel spreadsheets

Possess good verbal and written communication skills

Able to multi-task and prioritize while working in a fast paced environment

Resourceful and self-motivated; able to work independently as well as in a Team

Have a Team-Player mentality; be customer focused

Excellent attention to detail, organizational and follow-up skills needed

Bilingual/Spanish preferred, but not required

eBay and PayPal experience is a big PLUS!

Additional Requirements: Any offer of Fulltime employment from CPP is contingent on the following:

The ability to work daily overtime if workloads require;

The ability to work every other Saturday (8:00am-1:30pm)

Passing online skills testing: typing, data entry, Word, Excel, Outlook + cognitive and personality;

Passing a Background Check plus a Drug and Physical exam

Job Duties: responsibilities include, but are not limited to:

Answering calls, routing calls and taking messages.

Answers phone inquiries regarding order status and order tracking

Order entry - processing incoming/outgoing orders

Order scheduling

Minor inventory management

Maintaining Excel spreadsheets

Filing and maintaining office files

Contributes to Team effort by accomplishing assigned tasks in a timely manner

Backup Receptionist duties

May help download online eBay orders and use PayPal to invoice

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.