Desktop Support Engineer

Full job description

The Desktop Support Technician will report to the Site Manager and possess a minimum of 5 years’ experience in Microsoft network administration, support, troubleshooting, and design Matrix Global Services (MGS) is a customer focused IT services company in business since 2001. With a vertical specialty in the healthcare sector, MGS is searching for proven Desktop Support Technicians with the professionalism, drive, and experience to cover staffing needs for 2-3 months.

Responsibilities Include:

Troubleshooting a wide range of technical issues from the desktop to the firewall

Executing scheduled maintenance and administration tasks

Documenting and testing all work to maintain high level of solution quality

Protecting client data and adhering to all client regulatory obligations

Working with the Account Management and the Project Management team to manage customer expectations, deliverables, and satisfaction.

Identifying and communicating client requirements to the Director of Operation and Account Manager

Planning, executing, and implementing hardware and software projects

Professional Requirements:

· 5+ years’ experience as PC Support Tech

Healthcare IT and/or SMB experience a plus

Excellent customer service attitude

Ability to operate independently with limited supervision and a strong work ethic

Ability to engage with customers, partners, and colleagues.

Excellent oral and written communication skills

24 x 7 availability to respond to emergency situations

Time management and superior problem-solving skills

Excellent organizational skills with the ability to team with others to develop and implement complex projects.

Industry Certifications preferred

Bachelor’s Degree preferred

Knowledge of all technical layouts:

· Networking, network design and network security experience.

· Experience with a broad range of security products such as Firewalls, AV, VPNs, Authentication, Content Filtering, etc. in a variety of network implementations.

Matrix is a global, dynamic, fast-growing technical consultancy leading technology services company with 13000 employees worldwide. Since its foundation in 2001, Matrix has made more travelers and acquisitions and has executed some of the largest, most significant. The company specializes in implementing and developing leading technologies, software solutions, and products. It provides its customers with infrastructure and consulting services, IT outsourcing, offshore, training and assimilation, and Ves as representatives for the world's leading software vendors. With vast experience in private and public sectors, ranging from Finance, Telecom, Health, Hi-Tech, Education, Defense, and Secu city, Matrix's customer base includes guest organizations in Israel and a steadily growing client base worldwide. We are comprised of talented, creative, and dedicated individuals passionate about delivering innovative solutions to the market. We source and foster the best talent and recognize that all employee's contributions are integral to our company's future. Matrix- success is based on a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. We encourage a diverse work environment of sharing, learning, and ceding together. Come and join the winning team! You'll be challenged and have fun in a highly respected organization.

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EQUAL OPPORTUNITY EMPLOYER: Matrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Matrix is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. All employment decisions at Matrix are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in our locations. Matrix will not tolerate discrimination or harassment based on any of these characteristics. Matrix encourages applicants of all ages.