Information Technology Help Desk Support

We are seeking an IT Help Desk Specialist to join our team and serve as the first point of contact for users calling our IT Service Desk. The successful candidate will focus on providing excellent customer service, resolving technical issues efficiently, and contributing to continuous improvement.

Responsibilities:

Provide high-quality phone, chat, and in-person support

Accurately document incidents and requests

Use knowledge base tools and technical expertise to resolve issues

Triage, research, and resolve incidents in a fast-paced 24/7 environment

Ensure a positive customer experience through effective communication and professionalism

Build rapport and trust with end users

Install, diagnose, and repair hardware and software issues

Qualifications:

Excellent customer service and communication skills

One to five years of related work experience in a high-tech, fast-paced environment

Preferred experience in a technical support role

Ability to diagnose and resolve complex technical issues efficiently

Self-motivated, detail-oriented, and able to work under pressure

Willingness to work variable shifts, including evenings, weekends, and holidays