Engineering Aide 2

Net2Source is a Global Workforce Solutions Company headquartered in NJ, USA with its branch offices in the Asia Pacific Region. We are one of the fastest-growing IT Consulting companies in the USA and we are hiring a "Engineering Aide 2” for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil and gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering discuss.

Job Title: Engineering Aide 2

Location: Mossville IL

Pay rate: $20-$27 an hour on W2

Duration: 24 Months Contract(Possible Extension)

Shift :First shift

The main function of the Call Center Helpline role is to answer Caterpillar dealer calls & emails regarding Reman parts to identify the correct fit.

Job Responsibilities:

Answer 30-50 Caterpillar dealer inquires per day

Provide timely and accurate responses, knowing dealers may place part orders based on your reply

Record the dealer inquiry in Salesforce

Utilize Caterpillar systems and contacts to research answers before responding to the dealer

Be on time for your specific Helpline shift to ensure coverage

Typical task breakdown:

Respond to dealer inquires from phone calls, emails and website submissions.

Log the inquires into the Salesforce application.

Utilize Caterpillar systems to look up answers.

On occasion, you may need to contact engineers to help answer the dealer inquiry.

Potentially 20-30 dealer interactions per day per person.

Ability to multi-task

Education & Experience Required:

High school diploma minimum

Desirable to have associate or bachelor in a technical field

Desirable to have mechanic or technician experience

Additional Technical Skills

Computer skills including ability to learn a variety of applications (Salesforce, Cat systems)

Microsoft applications

Soft Skills

Must have excellent interpersonal and communication (verbal and written) skills to respond to technical questions via phone or email.

Team player and willing to reach out for assistance to be able to answer dealer inquires.

Regards,

Md Nawab

Technical Recruiter

Net2Source Inc.

Global HQ Address – 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024

Office: x Ext 322 Cell: Fax:

Email:

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