Business Operations & Customer Accounts Specialist

Company Overview:

5 Horizons (5H) is a leader in the design, manufacture and distribution of Bags, Belts, Gear & Accessories across Outdoor, Sporting and Work retail channels. 5H has a robust product & distribution platform along with a portfolio of globally recognized brands, extensive retail relationships and e-commerce expertise. 5H was founded in 2009 by Jonathan Allen & Kevin Lehrer.

You will find a challenging and rewarding career working with a group of motivated entrepreneurs and professionals. Our staff enjoys generous benefits, and we are looking for team members who want to make an impact in our growth and success.

We are seeking a detail-oriented and proactive Business Operations & Customer Accounts Specialist to support critical functions across accounts receivable, order management, claims resolution, and customer service. This cross-functional role is key to maintaining operational efficiency and ensuring a seamless customer experience from order placement to final payment. The position will be based in Bentonville, AR.

Key Responsibilities:

Accounts Receivable (A/R):

Monitor and manage accounts receivable aging reports and follow up on overdue invoices

Apply customer payments and reconcile discrepancies

Work closely with finance to resolve billing issues and ensure timely cash flow

Order Entry & Management:

Accurately enter sales orders into the ERP system and ensure data integrity

Communicate with warehouse and logistics teams to ensure on-time fulfillment

Track orders through the supply chain and proactively communicate delays or issues to customers

Claims & Disputes:

Investigate and resolve chargebacks, shortages, damages, and invoice discrepancies

Coordinate with sales, logistics, and finance teams to validate and respond to customer claims

Maintain clear documentation and escalate recurring issues for process improvement

Business Operations Support:

Assist in maintaining process documentation and workflow optimization

Analyze operational data to identify trends, delays, or inefficiencies

Support cross-functional projects aimed at improving internal systems and customer satisfaction

Customer Support:

Act as a primary point of contact for B2B customers regarding order status, billing questions, and account inquiries

Provide responsive and solutions-oriented support across phone, email, and ticketing systems

Build and maintain strong relationships with key customer accounts

Qualifications:

3+ years of experience in operations, A/R, customer service, or a similar role

Proficient in Microsoft Excel and ERP/accounting systems (e.g., NetSuite, SAP, QuickBooks)

Strong organizational skills with attention to detail and accuracy

Excellent written and verbal communication skills

Ability to prioritize and manage multiple responsibilities in a fast-paced environment

A strategic, adaptable, and supportive disposition.