Client Implementations Specialist

Client Implementations Specialist - Contract

Greensboro, NC

Duration: 12+ Months (Temp to hire )

Client Industry : Banking/Financial

Pay rate: $30-33.33 /hr.

03 Openings !

Job Description:

Position summary:

The Client Implementations Specialist will provide expertise leading onboarding and implementation activities for systems, processes, and products and conducting in user acceptance testing (UAT). The Specialist will ensure high level of client satisfaction by driving seamless implementation and onboarding experiences for clients and stakeholders as well as quality assurance through thorough testing. The Client Implementation Specialist will understand and troubleshoot company products, services and systems. Determine and review project plans. Coordinate product needs between clients and company team members.

Qualifications required:

Bachelor's degree in computer science or related field with a minimum of 5 years of experience

Candidate requires minimum 3+ years of client onboarding and integration experience

Candidate requires minimum 3+ years of experience performing testing support for internally developed applications

Experience with Windows and Linux based distributed systems, IBM MQ and connect direct technologies

Definitive and fundamental understanding of XML language used in messaging

Must be detail oriented and organized in both thought and practice

Must be able to communicate ideas, both in written and verbal, in a clear, concise and professional manner, including technical writing skills

Ability to work with all levels within the organization

Strong attention to detail to ensure firm policies and procedures are adhered

Proficiency with MS Office applications including MS Project

Proven experience in user acceptance testing and/or system implementation.

Strong understanding of software development lifecycles (SDLC) and quality assurance processes.

Essential functions and responsibilities:

Lead client onboarding and implementation activities, ensuring timely and successful adoption of systems or products.

Develop certification plans that validate the business and technical requirements.

Collaborate with stakeholders to define acceptance criteria and ensure comprehensive test coverage.

Identify, document, and track issues, bugs, and inconsistencies, working closely with technology teams for resolution.

Test new product software application or enhancements to existing software application

Maintain detailed documentation, including test results, defect logs, and testing/implementation metrics.

Implement improvements in testing processes that reduce risk and drives efficiencies.

Serve as the primary point of contact for clients during implementation, providing guidance and addressing concerns.

Conduct system configurations, data migrations, and customizations based on client requirements.

Coordinate cross-functional teams to ensure all implementation milestones are met.

Monitor and evaluate implementation success, collecting feedback for continuous improvement.

Knowledge & Skills:

Development of onboarding and implementations project plans

Development of test cases and supporting documentation against requirements experience.

Ability to continuously enhance testing criteria and results reporting

As directed, undertake additional duties and responsibilities that may arise from time to time.

Ability to build relationships, build consensus, negotiate solutions, and guide customers through their decision process is highly desirable.

Physical demands and work environment:

Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.