Salesforce Business Analyst

Job Title: Salesforce Business Analyst

Location: Milwaukee, WI

Interview: Video Interview

Description:

Understand and document customer business requirements through leading requirement workshops

Develop requirement specifications according to standard templates as well as responsible for SFDC Solution Design, Use Cases, User Material, technical and non-functional requirements

Review and test the functionality of the customizations provided by the development team, and demo the solution to the customer for feedback and approval

Act as the liaison between the business team, technology team, support, and offshore team

Act as a Mentor to Junior and Mid-level BAs

Contribute to the Business Analysis Center of Excellence

Ability to build relationships/rapport with the Product Owner and Client is KEY

Qualifications:

Required:

Current Salesforce Administrator Certification

7+ years of Business Analysis experience, including:

Led a Discovery Workshop

Produce AS-IS and TO-BE process flows in Visio, Lucid, etc.

Identifying gaps and pain points

Elucidate requirements into User Stories and Acceptance

Criteria and gain client sign-off

Prepare for and conduct Sprint End client demos

Work with technical leads; onshore and offshore

Use Analytical and problem-solving skills

the Relationship Builder among Product Owner, Client and other project stakeholders

A minimum of 3 years:

utilizing Salesforce Best Practices

knowing when to utilize configuration vs. custom code vs. App Exchange product

working within Agile development methodology

working in JIRA, or similar Project Management tool

3+ years of Salesforce.com experience, including:

Configuration

Workflow/ Process Builder and Flow

Approval Processes

Org Wide Sharing Rules

Role hierarchy and User Profiles

Data migration using Data Loader or Data.io

Reports and Dashboards Creation

Preference Qualifications:

Salesforce App Builder, Service Cloud or Sales Cloud Consultant Certification

Agile cert (SAFe, IIBA, PMI, etc.)

Superior written and verbal communication

Strong understanding of CRM functional knowledge

Prior experience with multiple system integrations and data field mapping

Experience in User Acceptance Testing and End-User Training

Ideal Mindset:

Communication. You are the bridge that ensures the customer requirements are communicated accurately with the internal team.

Attention to details. Provide strong attention to detail in documenting the requirements and understanding the needs of the Client.