Business Operations Manager

Job Title/Position: Business Office Manager

Location: Columbus OH

Reports To: Executive Director

About Luminary Hospice:

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person - with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.

Job Description Summary

The Business Office Manager is responsible for the day-to-day functions of the office in accordance with Luminary mission and values. The Business Office Manager will help lead the office as part of the management team and will ensure the office runs smoothly and quality service is delivered. The Business Office Manager will help create lasting impressions, build trust and loyalty with the hospice team, as well as the patients/families and referral sources that we serve.

Essential Job Functions/Responsibilities

Manages the intake/referral process for the hospice. Provides information about Luminary Hospice and provides education on the hospice benefit. Includes verifying insurance information.

Assist with ordering of patient equipment, medical supplies and office supplies.

Responsible for informing staff of changes and updates related to patient care including referrals, admissions, discharges, visits, schedules. Organizes and plans IDG meeting and workflow.

Supports contract management, including annual review of contracts.

Processes Accounts Payable/Receivable.

Organizes and manages census information and tracking.

Assist with the human resources functions, oversee full-cycle recruitment efforts for incoming talent, maintains HR files, tracks renewables, and supports the payroll function.

Maintains confidentiality of patient and employee information.

Maintains accurate up to date clinical records in accordance with state and federal regulations and Luminary Policy and Procedure.

Maintain office and computer equipment, as needed.

Answers and manages incoming calls with effective communication skills.

Supports the Administrator with Emergency Preparedness planning, activities, and education and helps to keep this plan updated.

Participates in ongoing Quality Assessment plan and process.

Welcomes and assists guests/visitors.

Manages incoming, outgoing and interoffice mail.

Ensures timely processing of physician orders, consent documents and patient forms within the EMR.

Supports and fosters an environment of support and positivity, staying focused on patient care and the best experience for all team members.

Performs other necessary functions/duties as assigned.

Position Qualifications

Demonstrates excellent written, verbal communication skills and strong interpersonal skills.

The ability to organize and prioritize many tasks effectively.

Proficient in MS Office applications and ability to learn department and job-specific software systems.

Demonstrates autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.

The ability to work collaboratively with other members of the team to provide excellent patient care.

Associate or bachelor's degree in business administration or related field, preferred.

At least one (1) year experience in health care management, preferred.

Experience in hospice care operations, preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds.

Equal Employment Opportunity:

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.

Compensation and Benefits:

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.