Call Center Manager

Customer Service Manager – Home Services at John C. Flood

Alexandria, VA Full-time HVAC / Plumbing / Electrical'

We’re looking for a confident, call-converting, people-developing leader to take charge of our customer service and dispatch operations.

If you're the type who:

Coaches reps to book the call, not just answer it

Knows how to pair the right tech with the right job

Can build processes, train people, and inspire performance

Thinks in systems, but leads with heart...

This role gives you the keys.

You’ll own:

Team coaching + performance reviews

Script + dispatch optimization

Scheduling + staffing to match seasonal demand

Hands-on process development using tools like Google Workspace and ServiceTitan

Experience in home services is a plus.

ServiceTitan skills = bonus points.