IT Desktop Support Engineer (Contractor)

We are seeking one Desktop Support Technician (Contractor) to provide Windows and Linux (Ubuntu) support at our San Jose office in California.

*Remark: Employed through our third party staffing firm. Work location could be San Jose, CA.

Job Description

Solid experience with Windows platform support and relevant troubleshooting.

Basic Linux (Ubuntu, macOS) operation and troubleshooting

Experience with Cisco IP phone and Video Conference system maintenance

Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols

Solid experience with MS Office365 support

Experience in antivirus/malware incidents cleanup on Windows platform

Good communication skill and customer oriented

Good problem solving skill and be able to work independently

Be able to remote support user over the phone

Hold positive working attitude and be a committed team player

Provide basic user training on IT fundamental services introduction

Must be detail-oriented,accurate and well organized

Knowledge of Remedy Incident Management system is a plus

Ability of speaking Mandarin is a plus

Requirements

Team up with IT groups in the US and Taiwan (HQ) for Windows environment support

Printer/fax/copier and Video conference equipment configuration and maintenance

OA/RD tickets/requests follow-up and urgent incident escalation in day to day work

Routine desktop/laptop hardware and software installation and troubleshooting, including virus/malicious programs clean up on problematic Windows clients

IT hardware inventory (laptop/desktop, spare parts) maintenance

Attend and actively participate in local OA ticket review meeting on a monthly basis

Escalate outstanding issues to local IT manager in accordance with published guidelines

Be able to work overtime on requested business demand such as office move support in the weekend