Customer Service Representative

Insight Global is looking for a sharp Customer Service Representative to join a growing EV start-up in San Francisco. In this role, the CSR will be responsible for responding to email inquiries from customers (both consumer and business), and handling ad-hoc customer service tasks.

This is a contract-to-hire position offering competitive hourly compensation and benefits. This role is hybrid in San Francisco, so candidates must have reliable transportation to and from the city.

Responsibilities:

Communicate with customers via email, chat, and phone

Provide knowledgeable answers to questions about product, pricing and availability

Work with internal departments to meet customer's needs

Data entry and customer management in Zendesk

Required skills and experience:

2+ years of professional customer service experience

Professional experience working with Zendesk for customer data management (required)

Ability to commute into San Francisco 2x/week

Rate is $20 - $23/HR and medical, dental, vision benefits are available.