Front Desk Agent

Job Description

The Baymont Inn Columbus, OH looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. We are located in Morse Road, Columbus, OH.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role

Experience with hotel reservations software, like SynXis Central Reservations (Optional)

Understanding of how travel planning websites operate, like Booking and TripAdvisor

Customer service attitude

Excellent communication and organizational skills

Degree in hotel management is a plus

Benefits

We are looking for a self-motivated team player with a strong work ethic and a drive to exceed expectations. Solid organizational, time-management and prioritization skills & your hard work and professional dedication will be rewarded with excellent compensation packages.

Competitive pay

Comprehensive benefit packages for full-time positions

Hotel room discounts at our locations & around the globe

Discounts on food and beverages

Professional development and advancement opportunities

Full-time