Customer Service Representative / Appointment Setter

Job Description

Job description

POSITION SUMMARY:

Assist the customer service operations; dealing directly with customers, process work

order requests from customers for the Services Department, review the daily schedules,

handle anything related to Customer Service issues and appointment scheduling.

Essential Functions:

Point of contact with customers by telephone

Answer telephone lines, screen and direct calls, relay messages

Receive service requests from customers and enter into the system

Process daily work orders and service requests

Direct requests and unresolved issues to the necessary Services Supervisor and/or designated Sales Person

Communicate and coordinate with internal departments

Maintain work orders filed in numerical order, keep six months onsite, and file remainder in storage.

Assist in scheduling

Other Duties:

· Ability to organize and prioritize work

· Pursue personal development of skills and knowledge necessary for the effective performance of the role

· Other duties as assigned by Management, as the company needs may require

Supervision:

· This job has no supervisory duties

Job Qualifications:

Preferred: Knowledge and solid proficiency in American Contractors (or similar software)

Required: Microsoft Office applications including minimum of intermediate level Excel

Required: Clear and effective verbal and written communication skills

Required: Ability to work independently and multi-task and utilize work day to accomplish daily tasks and goals

Required: Able to work effectively in a team environment

Preferred: Knowledge and experience in construction

Experience:

Two years experience in Customer Service environment

Education:

High school diploma or equivalent.

Physical Demands:

Occasional lifting up to twenty pounds

Must be able to sit and work at a computer station

Must be able to stoop, kneel, climb stairs and bend at the waist, and reach on a daily basis

Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.

Personal Qualities:

Friendly, courteous, professional attitude towards customers

Cheerful, optimistic, cooperative attitude towards co-workers and management

Fast-paced, deadline-oriented environment; must be able to handle several projects at once

High attention to detail and accuracy

Understanding and agreement to the privacy of confidential information

General office administrative knowledge; copying, filing, faxing, delivering and professional phone skills

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Shift:

Day shift

Work Location: In person

Full-time