Onsite IT Logistics Support Technician

Job Description

Onsite Logistics Support- This is a permanent position

Job Role – Tech Logistics Support Technician Logistics-experience required 1-3 years

Job Summary:

The Tech Logistics Support Technician will provide daily logistical support-on site, for the Tech Logistics

North America Hub located in North Carolina. The role requires the applicant to master the daily

logistics tasks which make up the logistics role. The logistics tech role interacts and supports all other

roles in the TechHub. Daily tasks may include and are not limited to:

1. Bundle assets and consumables for shipment to end users for requests.

2. Processing/Shipping Hardware Reclaims to US and Canada for requests.

3. Use UPS WorldShip Application to ship assets, return cartons, and send ERLs (electronic return

labels) to users outside of the normal Service Now ticketing system.

4. Track shipments for user inquiries and provide information to resolve delayed and lost

shipments, by contacting UPS and creating incidents.

5. Work in ServiceNow to create requests, document updates, complete tasks, monitor requests

for user updates and respond with required information in a timely efficient manner.

6. Assist in the Preparation of obsolete equipment for disposal and coordination of salvage

shipments (ITAD) when required.

7. Maintain Inventory of supplies to ensure proper stock of boxes and packing materials

associated with shipping/receiving.

8. Verify and update receiving spreadsheets for shipments of new PCs and consumables when

required.

9. Check logistics equipment for proper operation to ensure safety, escalate concerns for repair or

replacement to TechHub team lead.

7. Assisting/Cross training in other areas as needed to ensure positive user experiences within

SLA.

8. Strong communication skills both verbal and written to support clients and team members to

ensure a positive environment.

The ideal candidate should have 1-3 years' relevant experience in one or more of the following areas:

Logistics (Shipping /Receiving), Inventory Control, ITAD, fulfilling hardware requests through a

ticketing program (ServiceNow, Remedy, etc.), and excellent written and oral communication skills.

Willing to train the right person with a team-oriented attitude.

Other qualities and duties:

a) Knowledge of domestic (US) and/or international shipping procedures and applications such as UPS

Worldship, FEDEX, DHL, etc.,

b) Post ticket updates for all individual work completed.

c) Have a working knowledge of Microsoft Office 365 Office Suite -Outlook, Excel, and Word.

d) This position requires standing, bending and lifting packages up to 50lbs. without assistance.

e) The ability to work in a fast-paced environment requiring flexibility and teamwork.

i.) Perform other duties as assigned to help team succeed and meet goals.Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

Full-time