Benefits Customer Service Representative (CSR)

A-Line staffing is hiring for a Remote Benefits Customer Service Representative in San Diego!

Brittney Blackman

Benefits Customer Service Rep Highlights:

This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs

Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance

A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefits Customer Service Rep Details:

Location: MUST live within 2 hours of San Diego, CA 92108

On site 1st day before going remote start date TBD

Payrate: $17.75/hr

Required Availability: Mon-Fri only, hours vary, 8-hour shift between 6a-6p some OT required

32 to 40 hours per week during training

OT hours may run as late as 8p

Benefits Customer Service Rep Responsibilities:

Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner

Consistently meeting commitments via phone email and instant message

Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls

Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

Maintain and document complete and accurate call and case notes in English in a professional manner

Benefits Customer Service Rep Requirements:

Verifiable High School Diploma or GED is required

Attendance mandatory for first 90 days

Call center experience required

Strong computer skills required

Strong problem solving skills required

Must have a private/quite workspace with internet connection

MUST live within live within 2 hours of San Diego, CA 92108

MUST be available for after hours OT

Brittney Blackman

Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build Rapport