Benefits Customer Service Representative (CSR)

A-Line staffing is hiring for a Remote Benefits Customer Service Representative in Buffalo, NY

Brittney Blackman

Benefits Customer Service Rep Highlights:

This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs

Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance

A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefits Customer Service Rep Details:

Location: MUST live within 2 hours of Buffalo, NY 14204

On-site 1st day before going remote start date TBD

Payrate: $16.50/hr

Schedule: Mon-Fri only, hours vary, 8-hour shift between 8a-7p some required OT

32 to 40 hours per week during training

OT hours may run as late as 11p

Benefits Customer Service Rep Responsibilities :

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner

Consistently meeting commitments via phone email and instant message

Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls

Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements

Skillfully translate health and welfare and pension terms complex plan information and processes into simple explanations and instructions that customers can understand and act upon.

Read and understand clientâ s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member

Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information

Maintain and document complete and accurate call and case notes in English is a professional manner

Regularly participate in team meetings and training

You will spend the majority of your time assisting customers

Perform other duties as assigned

Benefits Customer Service Rep Requirements:

Verifiable High School Diploma or GED is required

Attendance mandatory for first 90 days

Call center experience required

Strong computer skills required

Strong problem solving skills required

Must have a private/quite workspace with internet connection

MUST live within 2 hours of Buffalo, NY 14204

MUST be available for after hours OT

Brittney Blackman

Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build Rapport