Helpdesk - Help Desk Support Technician SME

Job Description

100% ONSITE ROLE

NEED LOCAL MISSISSIPPI RESIDENTS ONLY

State of Mississippi - Helpdesk - Help Desk Support Technician SME Level - MS - MDEK12- 142707 (100% Onsite)

JOB DESCRIPTION

Selected candidates role will focus on providing all levels of support to our customer base, both remotely and onsite.

Candidate will be the initial point of contact with end users requesting IT Support.

Ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration.

Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications.

Must be good at organizing, prioritizing, and planning.

Candidate must be able to update and maintain Help Desk records in accordance with established support procedures.

Candidate must also have excellent communication skills.

Required Skills/Experience

Experience working in a help desk environment

Experienced with providing support for M365 Applications

Experience providing remote assistance using various platforms

Experience in desktop\laptop troubleshooting, and software installation

Hardware Implementation and Deployment

Basic Active Directory Management

BMC Footprints Help Desk Experience (ITSM)

MAC OS Experience

Full-time