IT Help Desk

Job Description

Job Title: IT Help Desk Technician

Location: Natick, MA (Onsite)

Company: Busek Co. Inc.

About Busek

Busek is a dynamic aerospace company developing advanced propulsion systems and technologies for spacecraft. Our work supports both government and commercial space missions, and our team is passionate about solving tough engineering challenges.

Position Summary

We are seeking a reliable and resourceful IT Help Desk Technician to support our growing team. This individual will be critical in setting up and supporting new hires with IT equipment, maintaining smooth day-to-day operations for all employees, and ensuring timely resolution of technical issues across the organization.

Key Responsibilities

Serve as the first point of contact for all internal IT support requests (hardware, software, network, access, etc.).

Set up workstations, laptops, and accounts for new hires and ensure equipment is fully operational on day one.

Install, configure, and maintain hardware and software for staff.

Troubleshoot and resolve issues related to Windows, Microsoft Office, email, VPN, printers, and other IT systems.

Manage user accounts, permissions, and access within Active Directory and other systems.

Maintain accurate documentation of systems, processes, and troubleshooting steps.

Work closely with the IT Manager to support ongoing infrastructure and security initiatives.Qualifications

1–3 years of IT support or help desk experience, preferably in a professional or technical environment.

Strong working knowledge of Windows OS, Microsoft 365, basic networking, and endpoint security.

Experience with account setup, imaging, and hardware troubleshooting.

Excellent communication skills and a strong customer-service mindset.

Ability to prioritize and handle multiple tasks in a fast-paced environment.Preferred Qualifications

Experience with Active Directory, Group Policy, and basic scripting or automation.Benefits

401(k) plan (employee contributions; no employer matching at this time)

Paid Time Off (vacation, sick, and personal days)

10 paid company holidays per year

Medical, dental, and vision insurance options

Life and disability insurance

Professional development assistance

Employee referral programWhy Busek

Work on a mission that supports the future of space.

Collaborative, innovative culture.

Opportunities for growth and cross-functional exposure.

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Full-time