Senior IT Help Desk Tech

Job Description

Senior IT Help Desk Technician – Onsite Support Specialist

About Open Net ME, LLC

Join our southern Maine dynamic Managed Services Provider (MSP) team that specializes in delivering top-notch IT solutions to Small and Medium businesses (SMB). We pride ourselves on fostering a collaborative environment where innovation meets dedication. Our team is committed to providing exceptional customer service, ensuring our clients' IT infrastructure remains robust and reliable.

Job Description:

We are seeking a skilled Senior IT Help Desk Technician to join our dedicated team. In this role, you will provide onsite technical support to our diverse SMB clientele, ensuring seamless operations and client satisfaction. Your expertise in troubleshooting, network configurations, and customer communication will be crucial in delivering outstanding service.

Key Responsibilities:

Deliver onsite and remote IT support to clients, resolving hardware and software issues promptly.

Collaborate with team members to tackle complex IT challenges, fostering a cooperative work environment.

Maintain detailed documentation for all service activities and client interactions.

Communicate effectively with clients to understand their needs and provide timely solutions.

Continuously enhance your technical skills and stay updated with industry developments.

Proven experience in an IT help desk or technical support role.

Strong knowledge of IT systems, networks, and relevant software.

Excellent problem-solving skills and the ability to think critically under pressure.

Outstanding communication and interpersonal skills.

Experience working in a managed services environment is a plus.

Full-time