Chat Agent

Job: Customer Service Chat Agent

Location: Remote (must reside in DFW, TX) Remote-US

Compensation & Schedule

$18.00/hour

Flexible shifts between 7:00 AM 6:00 PM CST

Start Date: July 9, 2025 - (2+ month seasonal project)

ROLE IMPACT

This remote-based role supports high-volume, real-time customer interactions via web chat, helping clients resolve technical and account issues swiftly. Success is defined by multitasking efficiency, chat response accuracy, and first-contact resolution rates across multiple digital channels.

KEY DUTIES

Handle multiple concurrent chats using chat platform software across a high-volume environment

Provide technical support and account assistance through chat in a professional, customer-focused manner

Troubleshoot product and connectivity issues and guide users through resolution steps

Document interactions clearly and accurately in CRM tools

Escalate complex or unresolved issues to higher-tier support when necessary

MINIMUM QUALIFICATIONS

2+ year of experience in high-volume chat or multi-screen customer support

Proficiency in navigating multiple platforms while maintaining chat flow

1+ year chat tech support

Must reside within the Dallas-Fort Worth metroplex

EQUIPMENT & WORK ENVIRONMENT

Reliable internet connection and quiet workspace

Use of dual monitors or multi-screen setup

Must pass required background check before start

PREFERRED SKILLS

Familiarity with chat support platforms (e.g., Zendesk, LivePerson, Intercom)

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