IT Help Desk Support Specialist

Job Description

**Summary:

**The IT Help Desk Support Specialist is responsible for providing first-level technical support to end-users, addressing their inquiries and resolving technical issues related to hardware, software, network connectivity, and other IT systems. This role requires strong problem-solving skills, excellent communication abilities, and a customer-centric approach.

**Essential Duties and Responsibilities

**include the following; however, other duties may be assigned.

Technical Support:

Customer Service:

System Maintenance:

Knowledge Management:

**Essential Qualifications and Skills:

**To successfully perform this job, an individual must be able to perform each key responsibility in a satisfactory manner through individual effort or effective and appropriate collaboration. Additionally, the well-qualified candidate will have the following education and experience.

**Education:

** NBSP;

**Experience:

**

**Technical Skills:

**

**Soft Skills:

**

**Continuous Learning:

**

A willingness to stay updated with the latest technologies and IT trends is essential for success in this role.

**Work Environment:

**

Work is typically performed in an inside, temperature-controlled environment. Works and travels throughout plant environment of varied temperatures and humidity, and wears personal protective equipment, as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Various operations in the plant generate noise, dust, vapor and fumes in the normal course of production. The Company has been and is committed to eliminating these conditions to the extent possible through the application of design engineering. The Company also provides a variety of safety equipment to keep all associates safe and within OSHA standards. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.