Technical Services Coordinator - North Metro Task Force

CITY EQUITY STATEMENT

The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job—someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

The Technical Services Coordinator/North Metro Task Force position is highly skilled, and provides coordination and oversight of equipment and systems used in surveillance operations of the North Metro Task Force. Work involves responsibility for equipment and technical support of the Task Force computer and phone networks software systems, and undercover electronic surveillance equipment. This position will work closely with all agencies in the North Metro Task Force. This is a safety sensitive position.

The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork).

This position supports the goals of the Police Department, which is “Enforcement and education of laws and the apprehension of those who seek to disrupt the quality of life within our community.” The Department is responsible for enforcement of State Laws and Westminster Municipal Ordinances pertaining to criminal and traffic issues and to uphold the Constitution of the United States, the State of Colorado, and the Charter of the City of Westminster. The Department is primarily focused on public safety, maintaining peace and order, prevention of crime, and the apprehension of criminals.

Every employee is accountable to:

Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority

Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback

Act as an ambassador by understanding and fostering the organization's mission and vision

Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner

Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior

Address difficult or contentious issues in a constructive manner

Support/promote change; demonstrate flexibility, and take calculated risks when appropriate

Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization

Work to continuously improve the efficiency and effectiveness of the service or product being delivered

Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives

Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES

Citywide - Every employee in this position is accountable to:

Establish effective interpersonal relationships through honest, open communication and follow-through on commitments

Recognize personal strengths and weaknesses, and target areas for personal self-development

Demonstrate initiative in performing job tasks

Exhibit problem-solving skills leading to sound judgment and quality decisions

Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently

Communicate effectively with individuals and groups using clear and concise verbal and written communications

Demonstrate accountability for work, and take ownership in job performance

Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall productJob Specific – Every employee in this position must be able to:

Demonstrate the ability to handle multiple priorities, work with minimal supervision, and achieve Task Force goals using excellent judgment, creativity, and problem-solving skills

Demonstrate knowledge of North Metro Task Force functions, equipment, protocols, and pertinent legal issues

Serve as technical authority for the North Metro Task Force, and provide training to undercover officers on the use and care of equipment

Provide technical expertise in the planning and execution of the electronic surveillance phase of investigations and enforcement operations

Learn and follow North Metro Task Force, Police Department Standard Operating Guidelines, and City of Westminster rules, regulations, and ordinances

Effectively be able to communicate clearly verbally and in writing

Demonstrate the ability to establish and maintain a trusting and respectful working relationship with employees, citizens, and other agencies

Demonstrate knowledge in operating, repairing, maintaining, and inventorying of electronic surveillance equipment

Demonstrate expertise in the collection and preservation of electronic evidence

Demonstrate ability to conduct site surveys, and evaluate and recommend the appropriate use of equipment

Operate confidentiality in undercover covert environments

Demonstrate a working knowledge of TCP/IP network protocol, as well as BOOTP, DNS and DHCP

Demonstrate familiarity with standard method and procedures involved in the support and administration of local and wide area networks and related hardware and softwareLeadership – Every employee in this position is accountable to:

Foster a participatory organizational climate that is open, positive, reinforcing, and supportive

Encourage employees to be accountable for their work and take ownership in what they do

Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some

Demonstrate collaboration and conflict resolution skills with other departments and employees

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities, and Tasks

Manages North Metro Task Force equipment and is responsible for all repair, maintenance, and inventory of electronic surveillance equipment

Planning, installing, and executing electronic surveillance in investigations and enforcement operations

Serves as technical authority for the Task Force and trains undercover officers on the use and care of equipment

Preserving electronic evidence with the ability to testify in court on the use of equipment during operations while maintaining written reports and detailed inventory logs

Attends meetings in relation to the use of undercover technology, thereby staying abreast of evaluating new technology and seeking grant funding as appropriate

Must be able to safely and proficiently use required vehicles and equipmentOther Duties and Responsibilities

Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s or Task Force Commander’s discretion.

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses, and Certifications

Required:

Must be 21 years of age

Possess a Certified Technical Investigator (CTI) certification through the Nation Technical Investigators’ Association (NATIA) or approved alternate credential

No Felony Convictions

Valid Driver’s license and maintain a safe driving record

Ability to use general office equipment and varied computer software applications/programs

Ability to communicate clearly and concisely, both orally and in writing

Ability to establish and maintain effective working relationships with all internal and external agency customers and personnel

Ability to work with limited supervision and exercise independent judgment

Ability to handle multiple tasks simultaneously

Knowledge and experience in the use of a variety of types and models of electronic surveillance/ investigative equipment and systemsPreferred:

Background in law enforcement operations

Undercover surveillance operations

Experience in the use of radio frequencies, and associated equipment

Experience with Global Positioning Systems (GPS)

Experience in the use of network cameras, microwave audio and video systems

Experience with Title III wire intercept law, procedure, and associated systems

Experience with license plate readers (LPR) and related equipment and technologies

Experience with the design, operation, and troubleshooting of fiber optic, LAN, wireless, and wireless point to point and multipoint networks

Experience with LAN firewalls, routing, and switching

Experience in VoIP systems and hardware

Experience with mass data storage arrays, RAID, and data preservation

Experience with the use of various mechanics, woodworking, metal, electrical tools and knowledge of the application of these tools within their respective tradesAny equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements

Work is sedentary in nature, and requires sufficient physical stamina and strength for:

Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods

Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies

Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment

Frequent lifting, carrying, pushing, and pulling of up to ten (10) pounds to move material and supplies; occasional pushing and pulling of up to twenty-five (25) pounds with dollies and carts

WORKING CONDITIONS

Work is performed indoors and outdoors. Work varies between sedentary office work with exposure to extreme temperatures and all-weather conditions. Work is performed year-round with occasional exposure to wet/humid conditions, loud noise, heavy traffic, and all types of hazardous situations, including threatening people, communicable diseases, hazardous materials, chemicals, etc. Must demonstrate the ability to meet the physical demands of the job, including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.

Required Materials and Equipment

Intel-based servers and personal computers, networking test equipment, modems, mobile data terminals, base station, mobile and portable radio systems, various software packages, reference materials for hardware and software support and various office machines. Reference material including City ordinances; state, local, and federal law; City policies and regulations; and Police Department policies and regulations, Task Force policies, procedures, and regulations.

PRE-EMPLOYMENT REQUIREMENTS

Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification

Psychological examination, background investigation, polygraph, or CVSA

Must be able to pass the FBI Criminal Justice Information Services (CJIS) background check due to access to sensitive areas

Additional testing may be required

Drug screen

Must be legally entitled to work in the United States

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.