Level 1 IT and Helpdesk Tech

Job Description

Description

As an Griffin Technology Technician, you will be heavily focused on providing IT Services to our current and future clients. IT support is a commodity but AMAZING customer service is not! In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

What you will be doing:

Call handling and Client follow-up

Remote IT helpdesk support

Remote IT computer and laptop support

Remote IT network support

PREFERRED QUALIFICATIONS: Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11), Strong familiarity with Microsoft Servers lineup of products, Azure and Office 365, Working knowledge of RMM software and Unifi and Sonicwall, Direct experience with Azure O365 + Google GSuite, Vonage and Zoom VoIP phone systems, printer troubleshooting and network troubleshooting techniques

Knowledge and Skills

Requirements:

2+ years of experience in an IT support and help desk role

Technical associates degree or equivalent experience

Reliable transportation and valid driver's license

Strong attention to detail and communication skills

Excellent customer service skills

Experience troubleshooting computer hardware and networking issues

Ability to multi-task and meet deadlines

Must live near Houston, TX Company Description

Griffin Technology Solutions specializes in supporting small and mid-size businesses. Never worry again about getting connected and staying connected. Our services are scalable to meet your needs and your budget. You get big firm expertise with a small approach. Whether you want full Managed Services or IT support, Griffin Technology Solutions works as your partner to meet your mission and serve your people.

Full-time