Vision Care Customer Service Technician

We are seeking a dedicated and detail-oriented Optical Technician to join our team. The ideal candidate will be responsible for conducting pre-screening tests and assisting with sales in our optical department. This role requires excellent customer service skills, technical proficiency, and a passion for helping patients achieve optimal vision.

Key Responsibilities:

Perform pre-screening tests such as visual acuity, refraction, and other diagnostic procedures.

Assist optometrists with patient assessments and examinations.

Provide patients with information about their eye health and vision correction options.

Help patients select appropriate eyewear, including frames and lenses, based on their needs and preferences.

Process sales transactions and manage inventory of optical products.

Maintain accurate patient records and ensure compliance with healthcare regulations.

Educate patients on proper eyewear care and usage.

Stay updated with the latest advancements in optical technology and products.

Qualifications:

High school diploma or equivalent; certification in optical technology preferred.

Previous experience in an optical or healthcare setting is a plus.

Strong interpersonal and communication skills.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Proficiency in using optical equipment and software or a strong willingness to learn.

Detail-oriented with a commitment to providing high-quality patient care.

Benefits:

Competitive salary and performance-based incentives.

2 weeks paid vacation.

Health, dental, and vision insurance.

Annual allowance toward free frames and lenses

Participation in company bonus and incentive programs

Full Time