Service Desk Analyst - Onsite/Hybrid
Description:
Title: Service Desk Analyst - Onsite/Hybrid
Location: Pontiac, MI, USA
Length: Long term
Restriction: W2 or C2C
Description:
*** Webcam interview *** Long term project initial PO for 1 year with multiyear extensions *** *** Onsite/Hybrid ***
Service Desk Analyst:
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities duties as required. The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. to 4:30 p.m. New hire will be trained onsite at Oakland County then working remote approximately three days/week & onsite two days/week.
Experience Level: 3+ Years
Environment: CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.