Desktop Support- Onsite
Description:
Title: Desktop Support- Onsite
Location: Raleigh, NC, United States
Length: Long term
Restriction: W2 or C2C
Description:
Interview Type: Skype *** Very long term project initial PO for 1 year, expect to go for 4+ years *** ***Onsite***
Description:
NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
**This is an onsite position.
System Admin Mid-Level Contractor
Job Description – EEM Support
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed
Required Skills
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers 3 Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams 3 Years
Image or provision new equipment hardware & provide to customer 3 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests. 3 Years
Follow asset management processes to ensure proper customer billing 3 Years
Document work activities in ServiceNow 3 Years
Testing Intune processes for Tier 3 team & providing feedback 3 Years
Install software following security & internal processes 3 Years
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust 2 Years
Work with vendors on warranty cases
Work on special projects as needed